About Us

African Resonance has a well-established track record of delivering innovative & disruptive business solutions to the payments industry, both locally and internationally. Combining best-in-class quality hardware solutions; innovative, proprietary software and Terminal Estate Management services, backed by comprehensive, instant support responsiveness makes African Resonance South Africa’s leading provider of payment infrastructure and related services to established Financial Institutions; emerging payment service providers; the hospitality industry and retail operators.

Since its formation, African Resonance has concluded supply and service arrangements with most of the leading retail banks in South Africa, for the supply of payment-related equipment and services. Collectively, these institutions process the vast majority of payments in the South African retail environment.

African Resonance has been a local partner of Ingenico International - the world’s leading manufacturer and supplier of payment devices - since 2003. During this time, African Resonance has been recognised as an ‘Ingenico Centre of Excellence’, both as distributor and through its skilled customer service and maintenance capacity.

African Resonance has invested heavily in its technology platforms and has the exclusive right to use a suite of infrastructure and terminal fleet enterprise management solutions in South Africa and into the rest of Africa. These technologies allow African Resonance to manage, within a single workflow management platform, a terminal estate business covering remote merchant management, contract management, workflow management, asset management, call centre logging, problem resolution management, SLA management, terminal dispatch and activation of banking and non-banking products.

As focused experts and thought leaders in the Terminal & Merchant Estate Value chain, African Resonance provides a forum to share and explore new products, technology and business process with all our customers, to optimise their business operations, add value, and tap new revenue streams.

African Resonance is a Level 3 BEE contributor in terms of the BBBEE Act and is a division of JSE-listed Capital Appreciation Ltd.

Ingenico Group

Ingenico Group has led the payment terminal industry for more than 35 years and currently has over 32 million terminals deployed in more than 170 countries.

The company offers the industry’s widest range of smart terminals, which combine cutting-edge technologies with the highest security requirements and seamlessly integrate with POS management services. Compliant with worldwide and regional regulations, Ingenico terminals enable all cashless payment methods and cater for any industry.

African Resonance has been South Africa’s leading reseller of Ingenico hardware for more than 12 years, with more than 200 000 devices in the country, supplied and managed via the Papilio platform.

Celebrating 40 years of innovation Tracing its history to 1980 Ingenico is today a global leader in seamless payments with more than 8,000 employees, 90 nationalities and a commercial presence in 170 countries.

AFRICAN RESONANCE BUSINESS SOLUTIONS (PTY) LTD DATA PRIVACY NOTICE

African Resonance Business Solutions (Pty) Ltd (“Company” “we” “us”) understands that your privacy is important to you and that you care about how your personal information is used. We respect and value the privacy of all those that we have dealings with and use personal information in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Information About Us
African Resonance Business Solutions (Pty) Ltd is a private limited liability company registered in South Africa with Company Registration Number:1998/016632/07.

Information Officer	Donn Engelbrecht
Designation	Director/Information Officer
Postal Address	Postnet 480, Private Bag X9, Benmore, 2010
Physical Address	44 Saturn Crescent, Linbro Business Park, Sandton, 2065
Email Address	paiarequests@africanresonance.com

Deputy Information Officer #1	David Hunt
Email Address	paiarequests@africanresonance.com

Deputy Information Officer #2	Ursula Kovács
Email Address	paiarequests@africanresonance.com

What Does This Notice Cover?
This Privacy Notice explains how we use your personal information, how it is collected, how it is held and how it is processed. It also explains your rights under the law relating to your personal information.

What is Personal Information?
Personal Information is defined by the Protection of Personal Information Act 4 of 2013 (“POPIA”) as amended, as ‘any information relating to an identifiable living natural or existing juristic person’.

Personal information is, in simpler terms, any information about you that enables you to be identified. Personal information covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

We process personal information by both automated (electronically) and non-automated means (paper based as part of a filing system).

The personal information that we use is set out in Part 5, below.

What Are My Rights?
Under POPIA, you have the right to have your personal information processed according to 8 processing conditions that are summarized as follows:
- Condition 1 – Accountability We must ensure that the conditions set out in Chapter 3 of POPIA and all the associated measures are complied with.
- Condition 2 – Personal Information must be collected and processed lawfully in a reasonable manner that does not infringe on your rights. Personal Information may only be processed if it is adequate, relevant, and not excessive. Personal information may only be processed if you consent thereto, alternatively where it is necessary to do so for the conclusion or performance of a contract, an obligation in terms of law, to protect your legitimate interest/s, or to pursue our legitimate interest/s. Personal information must as far as possible be collected directly from you.
- Condition 3 requires that personal information must be collected for a specific explicitly defined and lawful purpose related to a function or activity of ours. Such personal information may not be retained any longer than necessary for achieving the purposes for which the information was collected and/or subsequently processed.
- Condition 4 prohibits the further processing of your personal information unless such processing is compatible with the initial purpose of collecting the information.
- Condition 5 requires us to take reasonable, practicable steps to ensure that your personal information is complete, accurate, and not misleading. Such personal information must also be kept up to date, taking into consideration the purpose of the personal information. The nature and purpose of your personal information will dictate as to how often such information must be updated
- Condition 6 requires that you must be made aware of the consequences of not disclosing personal information to us where it is required for a specific purpose. You are entitled to the Company’s details and must be made aware of the consequences of not disclosing personal information to us where it is required for a specific purpose. You must also be made aware if your personal information is collected and processed as a requirement established in law. As per Section 72 of POPIA, you will be advised if your personal information will be transferred across the borders of South Africa.
- Condition 7 requires that we must secure the integrity and confidentiality of your personal information by taking appropriate reasonable, technical and organizational measures, to prevent the loss thereof or unlawful access thereto.
- Condition 8 - You have the right to establish whether your personal information is held by us and to have it corrected or destroyed if it is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or has been obtained unlawfully.
Other Rights

You further have the following rights, which we will always work to uphold;
1. The right to be informed about our collection and use of your personal information. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Clause 11.
2. The right to access the personal information we hold about you. Please refer to clause 10 which will tell you how to do this.
3. The right to have your personal information rectified if any of your personal information held by us is inaccurate or incomplete. Please contact us using the details in Clause 11 to find out more.
4. The right to be forgotten, for example the right to ask us to delete or otherwise dispose of any of your personal information that we hold. Please contact us using the details in Clause 11 to find out more.
5. The right to restrict (i.e. prevent) the processing of your personal information.
6. The right to object to us using your personal information for a particular purpose or purposes.
7. The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal information, you are free to withdraw that consent at any time.
8. The right to not have your personal information processed for the purposes of direct marketing by means of electronic communication without your consent.
9. Rights relating to automated decision-making and profiling. We do not use your personal information in this way.
For more information about our use of your personal information or exercising your rights as outlined above, please contact us using the details provided in Clause 11.

It is important that your personal information is kept accurate and up to date. If any of the personal information we hold about you changes, please keep us informed as long as we have that information.

Further information about your rights can also be obtained from the Information Regulator’s Office at https://www.justice.gov.za/inforeg.

If you have any cause for complaint about our use of your personal information, you have the right to lodge a complaint with the Information Regulator’s Office. We would welcome the opportunity to resolve your concerns ourselves, so please contact us first, using the details in Clause 11.

What Personal Information is Collected and How?
We may collect and hold some or all of the personal information set out in the table below, using the methods also set out in the table. We do collect ‘special personal information’ where so required by law’ and / or personal information relating to children, younger than 18 years of age, in so far as it relates to the children of our employees and for the purposes of medical insurance.

Special personal information may include information relating to race, ethnical origin, health, biometric information and criminal behavior of a data subject.

The personal information of children may include the name, surname and date of birth or identity number of the child.

Information Collected	How We Collect the Personal Information
Identity Information including but not limited to identity numbers, drivers licenses, passport numbers, names, surnames, company / entity names and registration details, vehicle registration numbers, CCTV footage, biometric information such as fingerprint images for access control.	As far as practicably possible directly from the data subject. If not practicable possible to obtain such information directly from you, we will obtain such personal information from third parties or public forums where you may have made your personal information deliberately public.
Contact and location information including but not limited to telephone, and fax numbers, email addresses, physical addresses, postal addresses, geographical location data.	As far as practicably possible directly from the data subject. If not practicable possible to obtain such information directly from you, we will obtain such personal information from third parties or public forums where you may have made your personal information deliberately public.
Business Information including but not limited to ownership, shareholding, job titles, professions, email communication of an implicit or explicit private and confidential nature, affiliations, products, services, statutory registration information.	As far as practicably possible directly from the data subject. If not practicable possible to obtain such information directly from you, we will obtain such personal information from third parties or public forums where you may have made your personal information deliberately public.
Payment Information including but not limited to transaction history, bank statements, invoices, credit notes, credit / debit card details, bank account numbers, credit ratings.	As far as practicably possible directly from the data subject. If not practicable possible to obtain such information directly from you. We will obtain such personal information from third parties or public forums where you may have made your personal information deliberately public. Banks and credit rating / consumer data verification agencies.
Profile information including but not limited to preferences, customer profiles, transaction history, etc.	As far as practicably possible directly from the data subject. If not practicable possible to obtain such information directly from you, we obtain such personal information from third parties or public forums where you may have made your personal information deliberately public.
Data from third parties including the verification of information, consumer profiles, etc.	As far as practicably possible directly from the data subject. If not practicable possible to obtain such information directly from you, we will obtain such personal information from third parties or public forums where you may have made your personal information deliberately public.

How Do You Use My Personal Information?
In terms of POPIA, we must always have a lawful basis for using personal information. We may use your personal information for one or all of the following purposes:
- The administration of our business.
- Supplying our products and / or services to you.
- Managing payments for our products and / or services.
- Personalizing and tailoring our products and / or services for you.
- Communicating with you.
- Supplying you with information by electronic communication if you have agreed thereto (you may opt-out at any time by using the details in Part 11).
- With your permission we may also use your personal information for marketing purposes, which may include contacting you by email and / or telephone and / or text messages with information, news, and offers on our products and / or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under POPIA, and you will always have the opportunity to opt-out.
- We use the following automated system/s for carrying out certain kinds of decision-making and / or profiling. If at any point you wish to query any action that we take on the basis of this or wish to request ‘human intervention’ (i.e. have someone review the action themselves, rather than relying only on the automated method), we will give you the opportunity to do so. Please contact us to find out more using the details in Clause 11.
We will only use your personal information for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal information for that purpose. If we do use your personal information in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Clause 11.

If we need to use your personal information for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so or obtain permission from you to do so.

In some circumstances, where permitted or required by law, we may process your personal information without your knowledge or consent. This will only be done within the bounds of POPIA and your legal rights.

How Long Will You Keep My Personal Information?
We will not keep your personal information for any longer than is necessary. Your personal information will therefore be kept for:
- as long as it serves the purpose it was collected and intended for,
- such periods as prescribed in any legislation applicable to our business,
- any period agreed to in a contract,
- the purposes of fulfilment of a contract,
- any period as required for regulatory or audit requirements of the Company, or
- any period you may have agreed to.

How and Where do you Store or Transfer My Personal Information?
We will not keep your personal information for any longer than is necessary. Your personal information will therefore be kept for:

We will endeavor to store your personal information in South Africa. This means that it will be fully protected in terms of POPIA.

We may however transfer your personal information across the borders of South Africa for the purposes of storage, performance of a contract, an obligation in terms of international law or for internal purposes. These are referred to as “third countries”. We will take additional steps in order to ensure that your personal information is treated just as safely and securely as it would be within South Africa and in terms of POPIA as follows:

8.1 We will ensure that your personal information is protected under binding corporate rules. Binding corporate rules are a set of common rules which all our group companies are required to follow when processing personal information.

OR

8.2 We will only store or transfer personal information in or to countries that are deemed to provide an adequate level of protection for personal information.

OR

8.3 We will use contracts and / or service agreements which ensure the same levels of personal information protection that apply under POPIA.

Please refer to our Privacy Policy or contact us using the details below in Clause 11 or further information about the personal information protection safeguard/s used by us when transferring your personal information to another country.

The security of your personal information is essential to us, and to protect your information, we take a number of important measures, including the following:
- Limiting access to your personal information to those employees, agents, contractors, and other third parties with a legitimate need to know and, where applicable, ensuring that they are subject to duties of confidentiality.
- Procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alternation, unauthorised disclosure of, or access to, your personal information) including notifying you and the Information Regulator’s Office where we are legally required to do so.
- We have identified all reasonable and foreseeable internal and external risks and introduced safeguards to mitigate such risks.
- Continuous maintenance and updating of such safeguards to secure your personal information.

Do You Share My Personal Information?
We will not share any of your personal information with any third parties for any purposes, subject to the following exception/s.
- For the purposes of inter alia fulfilment of an application, contract, rendering of a service or goods.
- If we sell, transfer, or merge parts of our business or assets, your personal information may be transferred to a third party. Any new owner of our business may continue to use your personal information in the same way(s) that we have used it, as specified in this Privacy Notice.
- In some limited circumstances, we may be legally required to share certain personal information, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
- We may share your personal information with other companies in our group for the purpose of offering you a service or product we feel is favorable to you and/or in your best interests. This includes our Holding company and its subsidiaries.
If any of your personal information is shared with a third party, as described above, we will take reasonable steps to ensure that your personal information is handled safely, securely, and in accordance with your rights.

Operators:

We may make use of third-party service providers to process personal information on our behalf. To protect such personal information, we will enter into a formal written agreement with the service provider. In terms of such agreement the service provider will be required to process personal information in accordance with conditions as prescribed by us, including measures to protect the security and integrity for such personal information.

How Can I Access My Personal Information?
If you want to know what personal information, we have about you, you can ask us for details of that personal information and for a copy of it (where any such personal information is held). This is known as a Subject Access Request (“SAR”).

All SAR’s should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use (SAR Form 1). You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There may be a fee charged for a Subject Access Request, especially if your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your data subject access request within one month. Normally, we aim to provide a complete response, including a copy of your personal information within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

How Do I Contact You?
To contact us about anything to do with your personal information and the protection of your personal information, including to make a data subject access request, please use the following details (for the attention of The Information Officer):

Email Address	paiarequests@africanresonance.com
Telephone Number	011 750 1601
Postal Address	Postnet Suite 480, Private Bag X9, Benmore, 2010

Changes to this Privacy Notice
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal information protection.

Any changes will be made available on our Company website.

African Resonance Social Economic Development Partners

African Resonance Business Solutions has been a proud supporter of The Smile Foundation since 2016. The company selected the Foundation as its preferred Corporate Social Investment (CSI) partner because we felt we could help make a serious difference in the lives of thousands of children with facial conditions, improving their quality of life and helping them grow into a brighter future.

Smile Foundation is a South African non-governmental organisation with a comprehensive healthcare vision for children living with facial conditions. Smile Foundation, together with the country’s Academic Hospitals, work together to put the smile back onto children’s faces with corrective facial reconstructive surgery and treatments. An idea that started off the back of a single letter to then-President Nelson Mandela in 2000 to help one child, has grown into an organisation operates in seven academic hospitals in South Africa which has changed the lives of more than 3 600 children with reconstructive surgery – and support – in the last 20 years.

While financial contributions help the Smile Foundation do its incredible work, the team at African Resonance also prioritise committing time, energy and resources to the children under their care, in order to make a difference in their lives. Volunteers from the company have visited the Charlotte Maxeke Academic Hospital to interact with the children who have benefitted from the Smile Foundation, spending time reading them stories, colouring in and building puzzles with them. We only hope that the impact our visit had on the children was as major as the one it had on our volunteers, with the bravery and perseverance of these children leaving a lasting impression on the team.

It’s easy to get involved with the amazing work done by the Smile Foundation – and African Resonance looks forward to continuing to help them change the lives of thousands more children.

Click here to visit the Smile Foundation

BUILDING A BETTER FUTURE WITH YOU

Afrika Tikkun was founded in 1994 with the goal of developing and uplifting young people in under-privileged communities in South Africa.

Their aim is to end child poverty and youth unemployment by implementing our Cradle-to-Career 360° model (C2C). This approach includes personal, leadership and academic development while also addressing the nutrition, health, and social needs of the young person. In addition to their work readiness programmes designed to lead to work placements, Afrika Tikkun also implement skills development for out-of-school youth.

They are passionate about working with like-minded partners who also take the long view to support kids from early childhood until they are productive adults accessing the economy. C2C has earned Afrika Tikkun recognition for being one of the most impactful organisations in South Africa.

Self Service Terminals (Kiosks)

The Self series includes all-in-one payment acceptance terminals and dedicated accessories to suit all self-service configurations. With Self, accepting secure electronic payments from unattended self-service locations has never been easier.

Linux Terminals

The terminal allows the merchant or their client to swipe, insert or hold a credit or debit card near the device to capture the information and transmit this information to the bank for payment authorization and settlement to the merchant.

The terminals are often connected to point of sale systems so that payment amounts and confirmation of payment can be transferred automatically to the merchants retail management system. Terminals can also be used in standalone mode, where the merchant keys the amount into the terminal before the customer presents their card and personal identification number (PIN).

Ingenico Terminals

African Resonance supplies a wide range of Ingenico terminals which utilises the company’s latest Telium Tetra platform. The user-friendly interface, openness to web standards and security offering makes Telium Tetra a future-proof operating system which embeds powerful and innovative security mechanisms to bridge secure payments, with an open web-based environment.

While offering a new experience for developers, users and end customers, Telium Tetra builds on the strengths of the Telium 2 platform and further entrenches Ingenico’s leadership position in the contactless payment space. Designed for optimal User Experience, Telium Tetra offers increased performance and new graphical capabilities which are optimized for rich multimedia.

The platform also offers best-in-class security with first-to-market Elliptic Curve Cryptography, Trust Zone®, Ingenico Public Key Infrastructure and PCI v4.0+ future-proofing. Telium Tetra’s standard and secure HTML5 web OS allows for development and addressing of new use cases in payment terminals, as well as cross-platform application portability across Android, Microsoft and iOS.

Move Series

Designed for both indoor and outdoor use, the compact Move Series is the perfect business companion to create a seamless shopping experience. Through enhanced contactless processing, this terminal enables a faster transaction flow to speed up the payment process.

Desk Series

The Desk Series addresses the needs of acquirers eager to offer more services to their merchant clients on a fully featured payment acceptance solution at the counter. The Desk Series is designed to be resilient, and with the ability to connect to external devices to enhance the customer experience.

Lane Series

The Lane Series is a Pin Entry Device (PED) designed for the most demanding retail environments. It combines universal payment acceptance and new services to increase consumer engagement.

Link Series

The Link/2500, our lightweight and pocket-sized terminal, covers the full spectrum of wireless connectivity (3G, fallback GPRS, Dual SIM, Bluetooth and Wi-Fi), offering flexibility to mobile merchants, while reducing communication costs and maximizing network availability.

Android Terminals

Ingenico Terminals

African Resonance supplies a range of Ingenico terminals which utilise the company’s latest Android platform. This is aimed at merchants requiring a new solution built around a smartphone-like experience to drive their business & accept payments. Smart POS based on Android are able to combine payment and business applications while offering a smartphone-like User Experience.

This platform allows for easy development and rich application ecosystem that is secure and future proof.

Android ECR POS Solutions

Axium offers the benefits of Android combined with the proven Telium TETRA operating system. This allows merchants to personalise the in-store customer experience as well the remote management of the content and settings.

Android Smart POS

Mobile and compact all-in-one point of sale, this range facilitates commerce. With it, merchants benefit from state-of-the-art user experience and functionalities derived from the smartphone industry. It speeds up the checkout and enables rich use cases such as ECR, loyalty, parcel delivery or location-based services. It also supports standard and new payment methods and leverages existing Ingenico services and expertise.

Business Application

The business applications can generate extra income and commission for merchants by offering them customized apps for their business.

Business apps can be made available to a specific group of merchants or be available for merchants to choose those that are most applicable to their businesses. Additionally, the Business apps can have payment integration to the acquiring application on the terminal.

Remote Key Injection

Online remote key injection (RKI) allows for automatic, quick and secure payment device cryptographic key injection at the point-of-sale.

RKI eliminates the need for an off-site secure KIF and the associated cost, inventory complexities and distribution delays by utilizing a secure channel to remotely inject payment devices. This enables PIN debit and other data encryption keys, such as those used for point to point encryption (P2PE), to be safely and securely injected, no matter where the payment device is located

Key Injection Facility (PCI Certified)

The African Resonance Key Injection Facility is PCI-certified environment.

Terminals are key loaded with DUKPT security keys. The African Resonance trusted centre is PCI certified. The Trusted centre has dual access controls as well as biometric authentication. In addition, there is segregation of duties to ensure the security of the process.

Terminal Repairs

African Resonance is a certified and authorised repair centre for Ingenico terminals in the South African market as well as certain African countries. All repairs are performed in accordance with Ingenico's strict guidelines. Our suite of re-activate tools are utilised within our secure Repair Laboratory environment for all terminal repair types, and all terminal repair activity is reported to the Ingenico Group.

The African Resonance Repair Centre comprises of the following:

Goods Receival – the recordal of all terminals received
Repair Lab – the terminal repairs are split into three categories:

Level 1 – Assessment and Repairs of External Components
Level 2 – Intermediate Repair (Internal Components)
Level 3 – Extensive and Specialised Repairs (Internal Components)

Terminal Prep/Trusted Centre – the terminals are inspected, cleaned and DUKPT keys are reloaded
QA and Packaging – final quality assessment and packaging

Value Creation

RTMS
“Remote Terminal Management Solution” or RTMS has been developed in collaboration with a bank, to provide merchants with a cloud based remote management solution for their terminals in store.

e-Receipting
e-Receipting enables merchants to use a cloud-based portal to view digital copies of their transaction receipts in real time.

e-Products
African Resonance has developed a solution that allows the merchant to subscribe to a bouquet of e-Products. Once the merchant has subscribed to this service, the terminal will be enabled to allow the consumer to purchase several e-Products via the terminal. This has been developed for the Ingenico Telium / Tetra range of devices.

Supply of POS Terminals

African Resonance is the authorised reseller of Ingenico devices in the South African market since 2003. We supply payment terminals adapted to any situation.

Technical Call Centre Support

Logistics & Distribution

Resonet Data Network

Terminal Estate Management

Asset tracking

Key Loading

Supply of Terminals

Terminal Estate Management

(End 2 end, Turn-Key solution)

African Resonance offers a turnkey, end-to-end Terminal Estate Management solution, providing financial institutions with tangible benefits which include:

The provision of state-of-the-art, cost-effective products and services, due to the company’s operation at scale in both operations and outsourcing;
Faster, better and more cost-effective servicing of merchants and management of the terminal estate;
The opportunity to balance capex demands with operating costs, with terminal lease arrangements offered through African Resonance's controlling shareholder, Capital Appreciation;
Reduced administration and compliance requirements & costs;
Hardware-agnostic estate support and maintenance;
Better allocation & control over staff, maintenance and support costs; and
Load balancing and resource aggregation.

Supply of POS Terminals

African Resonance is the authorised reseller of Ingenico devices in the South African market since 2003. We supply payment terminals adapted to any situation.

Key Loading

Devices are key loaded with DUKPT security keys. The African Resonance trusted centre is PCI-compliant and has been certified by the relevant authorities.

Real time Asset tracking

Our Papilio Terminal and Merchant Estate Management software lies at the core of the African Resonance service offering. Each terminal communicates its hardware status, daily heartbeat status, and error log status on a regular basis.

Resonet Data Network and Location based Service (LBS)

The architecture of the African Resonance Data network is designed specifically for the requirements of payment acceptance terminals, and is integrated into both MTN and Vodacom networks to provide redundancy.

Resonet Data Network is under constant development and revision to ensure innovation including:

Real-time network switching in dual-SIM devices in the event of a connection error;
Location-based services for device location tracking;
E-SIM connectivity; and
To accommodate new products.

Logistics and Distribution of POS Terminals (incl. in-field support)

African Resonance offers specialised field support for installed terminals.

Rapid Relationship Response Team (R3)**

The African Resonance R3 team is the company’s evolutionary response to the changing nature and needs of merchant support services.

The R3 team is comprised of a team of highly skilled technicians, who are as well-trained in personal engagements as they are in the technical aspects of their specialised work. African Resonance invests heavily in the training and development of R3 team members in terms of merchant engagement and product training, to create a highly agile, dedicated task force that can provide a rapid-response, full-service offering in the field. The R3 intervention is especially valuable for specialised projects and servicing ‘A-Category’ merchants.

Dispatch Model
The African Resonance Dispatch Model utilises a national network of couriers to enable 24-hour delivery and activation of devices to merchants, anywhere in the country. This agile and efficient model is the preferred intervention in the event of simple incidents, new deployments, bulk terminal replacements and collections, as well as routine swop-outs. The Dispatch Model is African Resonance’s most cost-effective physical intervention, applying a pay-per-use price structure, rather than fixed overheads.

(**R3 is a registered trademark of African Resonance)

Call Centre Support

Call centre (2nd Level – Technical Support): African Resonance has a strong call centre service capability that provides pre-deployment confirmation, merchant validation and activation, as well as merchant and technical problem analysis and problem resolution.

The technical call centre agents have an 85% problem resolution rate within 5 to 15 minutes of taking a merchant call. This, in turn, means greater merchant satisfaction.

Contact Us

National Call Centre Support:
086 111 2707 or 087 741 2100

Physical Address: Unit 2, 44 Saturn Crescent, Linbro Business Park, Sandton, 2065
Tel: +27 (0)11 750 1600
Fax: +27 (0)86 583 9131

CVP (Customer Value Proposition)

Connected Solution
This is an offering that comes standard with all Ingenico Terminals. The offering allows for integration into Till and kiosk systems to allow for card transactions to occur seamlessly.

This offering supports four different connection methods:

Direct USB
This solution utilises the Base station of a Terminal to allow a direct connection via an RS-232 or USB connection. This solution uses serial communications to allow data transfer from a PC directly to the Terminal.

Direct ETH (cabled or WIFI)
This solution utilises the local area network LAN to allow connectivity between the Terminal and the POS. The Terminal supported both DHCP or static IP configurations. The POS (configured as the server), will wait for the Terminal (configured as the client) to connect to a specified port number open on the POS. when a connection is established the POS will accept the connection. This will then create the link between the POS and the Terminal.

Listener
This solution utilises the local area network LAN to allow connectivity between the Terminal and the POS. Much like the Direct ETH/WIFI solution, the terminal supports both DHCP or static IP Configurations. This solution is only available over a WIFI TCP/IP connection due to PCI requirements. The Terminal configured as the server and listening on Port 2000), will wait for the POS (configured as the client) to connect to the port number. When the connection is established the Terminal will accept the connection. This will then create the link between the POS and the Terminal.

Web Router
With the introduction of Web Router you are now able to integrate eCommerce web till services directly to POS devices This solution utilises the local area network LAN and or WAN to allow connectivity between the Terminal and the POS. Web-Router is a third-party application that can be installed as a service. This concept behind this application is to bridge the gap between eCommerce websites and real time card Payments. Web-Router allowed for connectivity to a Terminal via an eCommerce POS using a WAN. Much like the Direct ETH/WIFI solution the Terminal will connect to Web-Router. Web-Router can be hosted locally on the same LAN or in the cloud via a WAN. Web-Router listens by default on Port 11237 for Terminal connections and Port 8080 for HTTP requested.

Value Added Applications

African Resonance has developed a solution that allows the merchant to subscribe to a bouquet of e-Products. Once the merchant has subscribed to this service, the terminal will be enabled to allow the consumer to purchase several e-Products via the terminal. This has been developed for the Ingenico Telium / Tetra range of devices.

African Resonance will manage and host the Business Application store including third party approved apps.

Bespoke Software Solutions

All software deployed by African Resonance is proprietary and locally-developed & supported. Our software and associated products are supported by portals and API’s, where required, for propagation in client systems.

Our Papilio Terminal and Merchant Estate Management system lies at the core of the African Resonance service offering. It is our enabling tool and provides, amongst other elements:

Data and Analysis on Terminals and Merchants;
Real Time Asset Tracking
Software Version Control & Monitoring;
Efficient software & remote product distribution; and
Efficient Workflow Management.

Papilio allows for the resolution of over 85% of merchant customer queries to be resolved within 15 minutes, telephonically, with the support of the African Resonance call centre.

This efficiency results in:

Technical support type analysis;
Operating cost efficiency for all parties;
A reduction in terminal swop-outs; and
A reduction in idle stock.

Payment Acceptance Software

Examples of Card Acceptance Innovation include:

Switchless
A semi-integrated fully PCI compliant processing solution for QSR Merchants.

MicroPOS
MicroPos transforms the traditional terminal into a robust, fully fledged micro POS system for merchants, specifically in the informal or SMME sector.

uPED
uPED is African Resonance’s proprietary multi-lane PED software solution.